Effective
A 14-day refund window
If PXM is not right for you, request a refund within 14 days after the payment date. This applies to an annual subscription payment, an annual renewal payment, or the one-time lifetime purchase. Activation or use of the app does not remove this refund option.
Email hello@getpxm.com from your account email, or tell us the account email and receipt reference so we can identify the payment. A request received within the 14-day window remains eligible while we handle it. You do not need to include a license key, password or full card number.
We will refund the payment covered by your request, including the tax collected on that payment, to its original payment method through Stripe. Your bank or payment provider determines when the credit appears. Contact us if you need help locating a refund.
What happens to the license
A refund of the lifetime purchase ends that purchase's licensed access. A refund of an annual payment ends licensed access for the affected annual subscription, and we will cancel its future renewal as part of handling the refund. The account and licensing service may need a validation refresh to reflect the change. Refunding a payment does not delete project files or local database data from your Mac; PXM's data-recovery controls remain available.
Cancelling annual renewal
To stop the next annual charge, open Account → Billing & invoices and cancel renewal before the next billing date. Contact us if you cannot access billing. Cancellation alone keeps your existing access until the paid period ends and does not automatically refund a payment. To request a refund, use the email process above. A lifetime purchase has no automatic renewal to cancel.
The 14-day policy is an additional refund option. It does not limit cancellation rights, remedies for a faulty or misdescribed product, or other rights that applicable law gives you. Contact us about a problem even if the 14-day period has passed.
Seller and contact
Pinklemon8 Inc
556 De La Seigneurie Boulevard, Apartment 309
Winnipeg, Manitoba R3X 0W4, Canada
hello@getpxm.com
Telephone: +1 (650) 733-2077